Delivery

Please allow 3-4 weeks for your order to be processed, please either select ‘Royal Mail’ or ‘Collection from Chiltern Leisure’ and once your order is complete we will either send it Royal Mail Signed For/Tracked or contact you to advise the item(s) are ready for you to collect at an arranged time from our office address in Milton Common.

Returns Policy

As all products are personalised, we are unable to offer the option to return garments, unless they are faulty. Any items perceived as faulty will need to be validated first by Chiltern Leisure Ltd.

If you have received a faulty item?

If you think the item you received is faulty, please contact by email production@chiltern-leisure.co.uk. We will then advise on how to proceed. Please include as many details as possible about the fault.

Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.

 If you have received an incorrect item on my order? 

If you have received an incorrect item in your order, please contact our customer us at production@chiltern-leisure.co.uk. We will then advise on how to proceed. Please include as many details as possible about the error.

 I have an Item missing from my delivery?

Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact us at production@chiltern-leisure.co.uk , we will try to rectify the mistake as quickly as possible.